Shipping & Delivery Policy
At TWC Liquor (twcliquor.co.uk), we take great pride in getting your premium wines and spirits to you safely, securely, and in perfect condition. We ship nationwide across the UK using specialized, drop-tested transit packaging.
1. Age Verification & Delivery Laws (Challenge 25)
Because we sell age-restricted goods, we comply strictly with the UK Licensing Act 2003.
Challenge 25: We operate a strict Challenge 25 policy. If the person receiving the delivery looks under 25, our courier will ask for a valid, government-issued photo ID (such as a passport or photocard driving licence) to prove they are 18 or older.
Signature Required: All deliveries containing alcohol must be signed for by an adult (18+).
No Safe Places: Our couriers cannot leave parcels containing alcohol unattended on doorsteps, in “safe places,” or with anyone under the age of 18. If no eligible adult is home to sign and verify their age, the delivery will be aborted, and a calling card will be left to reschedule.
2. Shipping Rates & Delivery Times
We process orders Monday through Friday. Orders placed before 1:00 PM are typically dispatched the same working day.
| Delivery Option | Estimated Time | Cost |
| Standard Delivery | 3 to 5 working days | £4.99 (Free on orders over £150) |
| Express Delivery | 1 to 2 working days | £8.50 |
Note: Delivery times are based on standard working days and exclude weekends and UK Bank Holidays.
3. Highlands, Islands, & Northern Ireland
While we aim to cover the entire UK, deliveries to the Scottish Highlands, Northern Ireland, Isle of Man, and offshore islands may take slightly longer (typically 5 to 7 working days) and may incur a surcharge depending on parcel weight. Any adjusted rates will be clearly calculated at checkout.
4. Tracking Your Order
Once your order has been carefully hand-packed and dispatched from our licensed facility, you will receive a confirmation email containing a tracking link so you can monitor your parcel’s progress in real-time.
5. Damaged Goods in Transit
We use highly secure, fully recyclable cardboard inserts designed specifically to keep glass bottles safe during transit. However, if your order does arrive damaged:
Please accept the delivery but take clear photographs of the broken bottles/damp packaging immediately.
Contact our customer service team within 48 hours via our contact page or email: support@twcliquor.co.uk
We will instantly arrange a replacement shipment or issue a full refund to your original payment method.