Return & Refund Policy

Thank you for shopping at TWC Liquor (twcliquor.co.uk). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under UK Consumer Contracts Regulations, you have the right to cancel your online order up to 14 days after the day you receive your items.

  • To be eligible for a return under this policy, the items must be unopened, unused, sealed, and in the same condition that you received them.

  • Due to health protection and hygiene reasons, we cannot accept returns for any bottles where the protective seal, cap, or wrapping has been broken or tampered with.

2. Damaged or Faulty Items

We take great care in packaging our premium wines and spirits securely. However, if your order arrives damaged, broken, or incorrect, please let us know immediately.

  • Please inspect your order upon delivery and contact us within 48 hours of receipt.

  • Email us at your contact address with your order number and clear photographic evidence of the damage or incorrect item.

  • We will arrange for a replacement to be sent out swiftly or issue a full refund, including any delivery charges.

3. How to Initiate a Return

If you wish to return an eligible item, please follow these steps:

  1. Contact our customer support team via our Contact Us page or email us: support@twcliquor.co.uk
    with your order number.

  2. We will provide you with the correct return shipping address and instructions.

  3. Securely package the items (preferably in the original protective box) to prevent breakage during transit. You will be responsible for paying your own shipping costs for returning non-damaged items. We highly recommend using a trackable shipping service.

4. Refunds

Once we receive your returned item, our team will inspect it to ensure it is unopened and in resaleable condition.

  • We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment (credit card, debit card, etc.).

  • The refund will typically appear in your account within 5 to 10 working days, depending on your card issuer’s policies.

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